Sayonara Charter

If you've been a long-time reader of this blog, first of all - God love ya.

Second, you may remember my exasperation over Charter Communications' cable (and customer) service and my thwarted attempts to replace it with DirecTV. Believe it or not, the story has a happy ending - we've finally been able to dump Charter for good, replacing it with AT&T U-verse, which I'm happy to report is awesome and less expensive to boot.

But, in the course of finally bidding Charter goodbye, a final goof-up made it crystal clear that they do indeed have their heads stuck where the sun don't shine.

When dear hubby called to cancel, he told them we'd drop all the cable boxes and remotes off at their offices - my office is close to theirs. The next day, we get a message from Charter wanting to schedule a pick-up time for someone to come out and pick up the equipment. Before we even had a chance to call them back and reiterate that we'd drop the stuff off, I arrive home from running errands to find another Charter message, this time from the guy they'd sent to pick up the equipment, who wondered why we weren't home when he was scheduled to pick up. (Insert hysterical laughter at their sheer idiocy here.)

And that, my friends, is why Charter Communications sucks - because they've yet to master a key component of their name. Ah, the irony.